1. Who We Are

Chaa Sutta Bar (“CSB”, “we”, “us”, or “our”) operates the website at chaasuttabar.com and provides dine-in, takeout, and catering services across Greater Vancouver, British Columbia, Canada.

For privacy inquiries, contact us at hello@chaasuttabar.com

2. Information We Collect

We collect information you voluntarily provide when you:

Submit our contact, catering, or job application forms (name, email, phone, message)
Sign up for our newsletter (email address)
Interact with our website (pages visited, browser type, IP address via server logs)

We do not collect payment information directly — any payments are processed by third-party providers with their own privacy policies.

3. How We Use Your Information

Respond to your inquiries, catering requests, or job applications
Send you information about our services if you have opted in
Improve our website and services through aggregated analytics
Comply with legal obligations under Canadian law (PIPEDA / BC PIPA)

4. Cookies & Tracking

We use cookies to remember your preferences and analyse website traffic. You can control cookies through the consent banner displayed on your first visit, or via your browser settings.

We may use Google Analytics to understand how visitors use our site. This service collects anonymised data including pages visited and session duration. You can opt out at tools.google.com/dlpage/gaoptout.

5. Data Sharing

We do not sell, trade, or rent your personal information. We may share data with:

Email service providers (Mailjet) to send transactional emails
Cloud storage (AWS S3) to host website assets
Legal authorities when required by law

6. Data Retention

We retain contact form submissions for up to 12 months, after which they are deleted. You may request deletion at any time by contacting us.

7. Your Rights (PIPEDA / BC PIPA)

As a Canadian resident you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Withdraw consent for marketing communications at any time

To exercise any of these rights, email hello@chaasuttabar.com.

8. Security

We implement industry-standard security measures including HTTPS encryption and restricted access controls. However, no method of transmission over the internet is 100% secure.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., social media). We are not responsible for the privacy practices of those sites.

10. Changes to This Policy

We may update this policy periodically. The “Last updated” date at the top reflects the most recent revision. Continued use of the site after changes constitutes acceptance.

11. Contact

Questions about this Privacy Policy? Contact us or email hello@chaasuttabar.com.